At KisoFresh, we're committed to providing you with the freshest, highest-quality produce and a delightful shopping experience. We understand that sometimes things don't go as planned, and we want to make our refund policy as clear and fair as possible.

Eligibility for Refunds:

You may be eligible for a refund or replacement under the following circumstances:

• Damaged or Spoiled Produce: If your produce arrives damaged, bruised, wilted, or showing signs of spoilage, please contact us within 2 hours of delivery with clear photographic evidence.
• Incorrect Items: If you receive an item you didn't order, or if an item is missing from your order, please contact us within 2 hours of delivery.
• Quality Issues: If the produce you receive is significantly different from what was advertised (e.g., wrong variety, size, or quality), please contact us within 2 hours of delivery with photographic evidence.
• Delivery Issues: If your order is significantly delayed or not delivered at all due to a fault on our end, please contact us as soon as possible.

Non-Refundable Items:

Due to the perishable nature of our products, we generally do not offer refunds for:

• Minor Imperfections: Slight variations in size, color, or shape are common with fresh produce and do not constitute a reason for a refund.
• Changes of Mind: We cannot offer refunds for items you simply decide you don't want after delivery.
• Incorrect Address Provided: If you provide an incorrect delivery address, we are not responsible for the failed delivery and cannot offer a refund.
• Absence at Delivery: If you are not available to receive your delivery at the agreed-upon time and the produce spoils as a result, we cannot offer a refund. We will make reasonable attempts to contact you regarding delivery.

Refund Process:

1. Contact Us: Contact our customer service team via 0706178525, kisofresh@zohomail.com, or through the "Contact Us" form on our website within the specified timeframe for your issue.
2. Provide Information: Please provide your order number, details of the issue, and clear photographic evidence where applicable.
3. Review: Our team will review your request and assess its eligibility for a refund or replacement.
4. Resolution: If your request is approved, we will process your refund within [Number] business days. Refunds will be credited to your original payment method. For replacements, we will arrange a redelivery as soon as possible, subject to availability.

Replacement Policy:

In some cases, we may offer a replacement instead of a refund, particularly for damaged or incorrect items. Replacements are subject to product availability.

Important Notes:

• We reserve the right to refuse a refund if we believe the claim is fraudulent or abusive.
• This refund policy is subject to change without notice. Any changes will be posted on our website.
• If you have any questions or concerns, please don't hesitate to contact us.

Thank you for choosing KisoFresh!